Why couldn't I deposit?

There aren't enough funds in your bank account to complete this payment.

How to fix it

• Check you have enough funds in your bank account
• Register a different payment method from Update Payment Details page
• Check you banking app or contact your bank if you need help

Your bank or payment provider declined this transaction.

How to fix it

• Register a different payment method from Update Payment Details page
• Check you banking app or contact your bank to find out why it was declined
• Check your card is active and allows gaming transactions

Your card's expiry date has passed, so it can no longer be used for payments.

How to fix it

• Delete your card from Update Payment Details Page
• or Add a new payment method

This card has been reported as blocked from use.

How to fix it

• Register a different payment method from Update Payment Details page
• Check you banking app or contact your bank if you still need to report the card

Your bank's system couldn't be reached when we tried to process the payment.

How to fix it

• Wait a few minutes and try again
• Use a different payment method by visiting Update Payment Details in the meantime
• or Add a new payment method

Your bank hasn't authorised this payment. Your card may not be active, or may not allow gaming transactions.

 How to fix it

• Check your banking app that your card is active or contact your bank for more help
• Confirm your card allows gaming transactions
• Try again later, or register a different payment method from Update Payment Details page

The card security number (CVV2) you entered doesn't match your card.

 How to fix it

• Check the 3-digit security number on the back of your card
• Check your banking app if you're unsure
• Enter it again carefully, or register a different payment method by visiting Update Payment Details 

This payment amount is more than your card's available limit.

How to fix it

• Try a smaller deposit amount
• Register a different payment method from Update Payment Details page
• Check your banking app or contact your bank about your limit

The account number entered isn't valid.

How to fix it

• Check the details you entered
• Enter them again carefully
• Register a different payment method if it keeps failing by visiting Update Payment Details 

This type of card isn't currently accepted for deposits.

How to fix it

• Use a debit card registered in your name
• Check our list of accepted payment methods
• Register a different payment method by visiting Update Payment Details 

This payment is larger than the amount your bank has authorised for this card.

How to fix it

• Try a smaller deposit amount
• Check your banking app or contact your bank about your transaction limits
• Register a different payment method by visiting Update Payment Details 

This card or payment method is already registered to another tombola account. A payment method can only be used on one account.

How to fix it

• Use a different payment method registered in your own name
• If you think this card should be linked to your account, contact us and we'll look into it

The name on this payment method doesn't match the name on your tombola account. For your security, you can only deposit with a payment method in your own name.

How to fix it

• Use a card or account that's registered in your name
• If your name has changed recently, update your personal details first, then try again
• if you think this is a mistake, contact us and we'll look into it

There's a limit on how many payment methods you can have saved to your account, and you've reached it.

How to fix it

• Remove a payment method you no longer use, then add the new one
• Or deposit using one of the methods already saved

There's a maximum you can deposit in one go. The amount you entered is above that, so the payment didn't go through.

What to do next

• Try again with a smaller amount
• Or make more than one deposit to reach the total you wanted

This is a limit on each single deposit, not a limit on your account. Any deposit limits you've set yourself still apply, and you can check those in Safeplay page.

We're required to confirm your identity before you can deposit. We haven't been able to verify your details automatically, so we need a document from you.

What to do next

• Go to ID Upload and upload a valid photo ID
• Make sure the name, date of birth and address match the details on your account
• Most documents are reviewed within 24 hours, and we'll email you when it's done.

You've reached a point where we're required to carry out some additional checks on your account before you can continue. A temporary block has been enabled for deposits or withdrawals on your account.

What to do next

• Check your email for any documents we've asked for, or go to ID Upload and upload a valid photo ID
• Upload what's requested and we'll review it as quickly as we can
• We'll let you know as soon as your account is back to normal

We're required to ask customers for some information from time to time, and we need something from you before this deposit can go ahead.

What to do next

• Check your email and My Account for our request
• Send us what's asked for and we'll review it as soon as possible
• Contact us if you're not sure what's needed

There's a maximum amount you can hold in your tombola account, and your balance has reached it. You can't add more until the balance comes down.

What to do next

• Withdraw some of your balance, then deposit again later
• Or Play with the balance you already have

You've reached the deposit limit you set on your account, so you can't deposit again until the limit period resets.

What happens next

• Your limit resets at the end of the period you chose — you can see the date in Safeplay
• You can lower your limit at any time and it applies straight away
• If you raise your limit, there's a cooling-off period before the change takes effect

If gambling is causing you difficulty 

Our team is here to talk, and free confidential support is available from GamCare on 0808 8020 133, 24 hours a day.

Go to Safeplay

You've reached tombola's sitewide limit — the maximum any player can spend with us in a week or month — so you can't deposit again until it resets.

What happens next

• Every tombola account has the same sitewide limit: £300 per week and £1,500 per month, based on your net spend (deposits minus withdrawals)
• Weekly limits reset on Mondays at 6am, and monthly limits on the 1st of the month at 6am
• This limit applies to everyone and can't be raised — it's part of how we keep play at tombola safe and fun

Support is available

GamCare offers free, confidential support 24 hours a day on 0808 8020 133. You can also self-exclude from all UK online gambling sites through GAMSTOP.

We've placed a limit on your account, so you can't deposit again until the limit period resets.

What happens next

• This limit was set by us — either by one of our team after reviewing your account, or automatically based on information like a soft credit check
• Your deposits will unlock again when the limit period resets — daily at 6am, weekly on Mondays, monthly on the 1st
• If you'd like to talk about this limit or understand why it's in place, get in touch and one of our team will be happy to chat it through

Support is available

GamCare offers free, confidential support 24 hours a day on 0808 8020 133. You can also self-exclude from all UK online gambling sites through GAMSTOP.